Which two statements about how PBX architectures compare to Cisco Unified Communications are true? (Choose two.)
A. A PBX offers increased security.
B. Cisco Unified Communications decreases costs of MACs
C. Cisco Unified Communications provides historical reporting, unlike traditional PBXs
D. Cisco Unified Communications offers advanced, integrated applications such as presence and integrated video.
E. A PBX architecture offers advanced, integrated applications such as presence and integrated video
Answer: BD
Which three options are ways to strengthen an existing relationship with the customer? (Choose three.)
A. Posing solution questions to help the customer envision improvements
B. Asking issue questions and inquiring why these issues are important
C. Leveraging existing relationships
D. Asking provocative questions and making statements
E. Determining the type of questions and the manner and sequence of asking them
F. Aggressively pursuing additional contact
Answer: ABE
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